Legal

Terms, payments & cancellation

Our team sends the applicable terms with every quote, before you book. Bookings made on Airbnb follow the cancellation policy shown on the listing.

TODO (Mateo + lawyer): direct-booking terms. This page will cover:

• Booking process: request → quote → confirmation by our team
• Deposit and payment methods
• Cancellation and changes
• Security / damage deposit
• House rules, sound, visitors and events
• Optional services: quotes, payment and cancellation
• Guest registration (ID/passport) and ESCNNA policy
• Liability and force majeure