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Frequently asked questions
Short answers about booking, prices, house rules and safety. Can’t find yours? Ask the concierge chat or WhatsApp.
How do I book a villa?
Use the 60-second planner or write to us on WhatsApp with your dates, group size and occasion. Our team confirms availability and sends you the booking details. Nothing is booked or charged on this website.
How much does a villa cost?
Nightly prices change every day with the season and demand, so we never publish a fixed price. The site shows the current live rate ("From USD … / night" and the nightly rate for your dates), synced with our Airbnb calendar. The final price, with Airbnb fees and taxes, is always the one on Airbnb: each villa has a button that opens it for your exact dates and group size. Our team can also send you a direct quote on WhatsApp.
What is included and what costs extra?
Your stay includes exclusive use of the whole villa and its amenities and our 24/7 on-site concierge; daily housekeeping is included where the villa page says so. Private chef, bartender, transport, tours, massages, security and celebration details are optional and have an additional cost.
How many people fit?
Skyline Bachelor Villa, 8 Casas, Skyline Pool Villa El Poblado and PH Provenza sleep up to 16 guests; Cozy Retreat with Pool Envigado sleeps up to 12. For larger groups, ask us on WhatsApp.
Can friends visit the villa?
At Skyline Bachelor Villa, 8 Casas and Skyline Pool Villa El Poblado there are no extra-guest fees for friends dropping by for a couple of hours; only registered guests may stay overnight and all visitors must be 18+. Rules differ at PH Provenza and Cozy Retreat with Pool Envigado: check each villa page.
Can we party or bring a DJ?
Each villa has its own rules. Skyline Bachelor Villa has a house sound system; events of over 30 people or with external sound or mariachis carry an extra charge and must be arranged beforehand. At 8 Casas outdoor quiet hours start at 10 PM and the celebration continues in the private Night Lounge. Events are not allowed at PH Provenza or Cozy Retreat with Pool Envigado. Fireworks are prohibited in every villa.
How far is the airport?
José María Córdova International Airport (MDE) is approximately 35–45 minutes from the villas, depending on traffic. Private airport pickup can be arranged (optional · additional cost).
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out at 12:00 PM in all villas. Every guest must present valid ID and complete the immigration check-in form (including passport upload), as required by Colombian regulations.
Where exactly are the villas?
They are in El Poblado, Provenza and the Envigado hills. The exact address is shared after your booking is confirmed.
Is it safe for a group?
Our villas are in private, secure settings (8 Casas is in a gated community with 24/7 security), security cameras are exterior only where a villa has them (never inside) and our concierge is on-site 24/7. In the city, move with registered private transport, never leave drinks unattended and do not bring people you just met back to the villa: only registered guests can stay.
Are pets and smoking allowed?
It depends on the villa: pets are welcome in all five (one pet in most), and smoking is allowed in all except Skyline Pool Villa El Poblado. We kindly suggest smoking in the outdoor areas.
What are the deposit and cancellation terms?
Our team sends the deposit, payment and cancellation terms with your quote, before you book. [TODO: Mateo to provide the direct-booking policy.]
What is your policy on minors and ESCNNA?
Alta Gama firmly rejects the sexual exploitation of children and adolescents (ESCNNA) and complies with Colombian law (Law 679 of 2001 and Law 1336 of 2009). Any such case is reported to the authorities.